Phishing

Phishing fraud - legal help for victims of phishing attacks

Account or credit card emptied by fraudsters?
The specialised law firm Dr Greger & Collegen offers fast and competent help for victims of Phishing attacks in online banking. Our goal: Get your money back and legally enforce your claims.

What is phishing?

Phishing is a scam in which criminals attempt to steal sensitive data such as bank access data or credit card information. Typical methods are

Fake e-mails that look deceptively genuine
Fraudulent banking websites
SMS or messenger messages with links ("smishing")
Telephone calls from fake bank employees ("vishing")

Phishing today is highly professional - even experienced users can become victims.

Recognising the warning signs of phishing

Unusual or incorrect sender addresses
Urgent requests ("Act immediately!", "Account will be blocked!")
Suspicious links or file attachments
Requests to disclose confidential data

Phishing account empty - what to do? Immediate measures

If you suspect that fraudsters have gained access to your account:

Block account immediately - Contact your bank.
Change passwords - from a secure device.
Secure evidence - Emails, text messages, links, screenshots.
Check account statements - document all unauthorised transactions.
Involve a lawyer - take legal action (link Dr Greger).

Legal claims against the bank

The law (§ 675u BGB) provides for this:
In the case of unauthorised payment transactions, the bank must refund the amount. refund immediately.

The bank may only refuse a refund if:

the customer has acted fraudulently, or
he wilful or grossly negligent has disclosed his data.

Important:
In most cases where victims have been taken in by deceptively genuine phishing pages, the reason for this is no gross negligence before.

How we help phishing victims

Our law firm supports you with:

Examination of the Liability of the bank
Enforcement of Reimbursement claims
Representation in legal disputes with banks or insurance companies
Advice on Preventive measures against phishing

Preventive measures against phishing

Check account statements regularly
Use two-factor authentication
Beware of unexpected messages from your bank
Use the latest security software

FAQ

What should I do if my account has been emptied after phishing?

Block the account immediately, change passwords, secure evidence, inform the police and seek legal assistance.

Does the bank have to reimburse the loss after phishing?

Yes, according to Section 675u BGB, the bank must refund unauthorised payments unless the customer has acted with gross negligence.

When does phishing constitute gross negligence?

Only if it should have been obvious to the bank customer that they were entering their data on a fake site. In most cases, this is not the case.

Can I get my money back after phishing?

Yes, claims against the bank or payment service providers involved can be enforced with the support of a lawyer.